Refund Policy
1. Returns Eligibility
We accept returns of unused, undamaged products in their original packaging within 30 days of purchase. Customized or special-order items are not eligible for returns unless they are defective or damaged upon arrival.
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2. Refund Process
To request a refund, contact our customer service team with your order details. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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3. Refund Timeline
Approved refunds will be processed within 7–10 business days, and the funds will be credited to your original payment method. Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective items).
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4. Exchanges
We will replace defective or damaged items at no additional cost. Please contact us with proof of damage within 7 days of receiving the product.
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5. Non-Refundable Items
Certain items, such as custom orders or clearance items, are final sale and are not eligible for refunds.
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6. Contact Us
If you have any questions regarding our refund policy, please contact us at:
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Email: support@getpartplus.com
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Phone: +1 812-572-5401
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Address: 1301 East Bell Avenue, Altoona, PA 16602